Challenges and ApproachES
in the design process
Considering the confidential issue, I won't show the whole design process in my portfolio. Instead, I will list the challenges I met in the design process and the approaches which I used to tackle them.
CHALLENGE 1: KEY USER? DECISION-MAKER? OR SUPPORT TEAM?
In B2B products, it's common to have multiple personas. However, the persona may have different types, some are the decision-maker to purchase the product but they are not the real users. Some are the key user of the product and some are performed as roles of the support team to maintain the process work smoothly. Considering the limited capacity, take these into consideration can help me and the whole team to make better decisions when it comes to the prioritization.
CHALLENGE 2: CROSS-PLATFORM
Except for designing for the company's core products, I was also involved in the design for the company's internal system. Therefore, whenever we want to implement a new feature, the design task will always cross platforms and need to have thorough thinking avoiding missing any part to cause the dysfunction of the entire process.
For instance, category customization setting.
APPROACH 1: INFORMATION ARCHITECTURE
By using the IA, it's easy to know where the changes will affect with and grasp an overview of how potential areas need to take care of and update.
Partial information architecture of the Tracking app
APPROACH 2: SYSTEM MAP:
For 2B product/service, it always involve multiple personas along the process. The system map is the tool that I used quite often to quick capture the overview.
System map for the process of plastic credits application
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System map for the process of generating product passport
APPROACH 3: Task Flow
Draw a Task flow for each actor in the system map to make sure not missing any necessary step for the overall process.
System map for the process of supply chain map set up